Designing CX
We prepare an enjoyable journey for your customer, providing a satisfying experience along the way, from acquisition to design of omni channel communication.
We help you to streamline and integrate business processes in sales, marketing, and customer service.
Leverage our marketing CRM expertise and drive sales growth through effective customer engagement.
Utilize our analytical CRM tools to gather key customer data, analyze buying patterns, and make informed decisions.
We prepare an enjoyable journey for your customer, providing a satisfying experience along the way, from acquisition to design of omni channel communication.
We’re worked with all of them and know their ins and outs. We're likely to know what will work for our clients better than they do.
Getting used to new tools is a big challenge and we are here to help. Our team has deep experience with leading vendors such as Salesforce.com and Marketing Cloud.
For almost two decades, Jan Hromas has been helping businesses find new and better ways to do things. Finding the best tools for sales, marketing and CRM, as well as identifying ways to work more efficiently and increase revenues. See his full profile on LinkedIn.
Jan has experience from finance, automotive and life sciences industries.
Jan is also co-founder of CRM for non-profits, helping use CRM for good causes.
"CRM People provided invaluable support in the preparation of our marketing automation strategy. They helped us to identify the right business architecture and select the perfect solution for our needs. The team's deep understanding of customer journeys and use case design was critical in helping us to design new customer experience for Partners Bank. We appreciate expertise of CRM People in marketing automation. We were able to successfully implement our strategy thanks to their guidance and support."
"Jan's expertise and strategic vision have been instrumental in transforming our CRM capabilities at the NLB Group. Jan helped us establish a new CRM organization and bring new talents onboard. The team, under Jan's leadership, developed and implemented a new direct marketing process, which has had a significant impact on our consumer lending segment. Jan also supported us with recommendations and planning for upgrading our technology platform. His ability to blend strategic foresight with practical implementation has been a key driver in our recent successes."
"Jan has defined a state-of-the-art platform for individualized communication with our customers, and delivered a superb finished solution within a very tight time frame."
"Jan introduced to our international network of importers and dealers new CRM strategy. His focus was not only on CRM tools, but also on necessary business processes, KPIs and user adoption."
"Jan's experience from Fintech start-up helped to structure our thinking how to approach our digital transformation. Jan supported us during digital guide definition, selecting the right CRM solution and scoping first delivery drops."
"Working with Jan at Raiffeisenbank was a great experience; as chief business architect he promptly and effectively outlined and led the definition of detailed business requirements and the overall delivery of our oCRM platform."
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